Suspension service?

Thanks!! This is really useful info everyone!! I will look into the company’s you mentioned.

Mine will be shipped to S4 on Monday. Looking forward to the rebuild and custimization.

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You can setup service online via s4. But if you want to send it back to the distributor you will have to go through an LBS as distributors like Live to Play do not deal with customers directly. S4 does everything from mountain bikes to dirt bikes to rally car suspension.

S4’s customer service was great the last time I had to deal with them. They had parts for a Manitou fork that none of the other distributors had. Thumbs up for S4.

What’s the average turnaround time when you send something off to S4?

2-4 weeks last time I sent something off. Might be a little less this time of year.

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I had my Rockshox Pike fork and Monarch shock fully serviced at The Bike Peddler in Dartmouth last winter. They did it in-house and had them back to me within two days. Best suspension service I have ever had by far (in 10-15 years) and didn’t have to pay shipping costs to have the suspension sent somewhere. I have always had bad luck sending suspension away to the “experts”. My suspension has worked great ever since. I will be sticking with them for suspension work. It is worth giving them a call.


what did they do?

Did they do a full rebuild? Better than s4?

They did a full rebuild on the fork and shock. I don’t remember if I’ve ever had my suspension sent to S4, but The Bike Peddler work was flawless as far as i can tell. I had Cycles Lambert do my fork once and they were completely incompetent so miles better than them for sure. Definitely a relief to finally have someone local that can do the job professionally.

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Do you know if they bleed and rebuild the dampers? I’m deciding on where to send my suspension away to, would be better to do locally. Sorry for all the questions on it.

I used to hate sending stuff to lambert, when Norco got rock shox I ended up sending those there as well as marzochi even though it was farther.

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No problem. Not sure. Best thing to do is give them a call.

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I was in the Bike Peddler and they said they do fork work. If you do end up going there I would like to know how you make out. It is so much better to get the work done locally in a few days instead of sending away for weeks. Not only would it cost less (I hope) and be much faster but you would be supporting a local business.


Sending them away does not take too long. A local shop still has to order in the correct parts too. I’m skeptical that this shop does any serious suspension work beyond seals and oil. Change my mind. In my experience all of my forks get sent away if they need anything more than seals and oil, when you drop them off at the bigger fancier shops.

Agreed, what did you have done beyond oil, seals, and dust wiper r&r? In the old days you could add bushings to the mix (in the case of a bomber) as well. The above is a standard repair for any shop in metro.

We have done damper service on most Rockshox, we have been trained by SRAM in the different service intervals and have the correct tools to perform the job. We have worked with the old Marzocchi Canada service center to service cartridges from older 55’s that always had problems with the ATA travel adjust. We have also had good success with IFP service on rear shocks and have experience with Cane Creek, Fox, Magura, DT, Rockshox, X Fusion, Manitou, and Marzocchi.
We are also not afraid to tell you if it would be better to send it in to S4 for service. We offer much better shipping rates than most people can get on their own. Our goal is to get you back on your bike ASAP.


Sounds like you’ve got a good thing going, keep it up!

If anyone is interested in sending their shock to S4 for service, they currently have a deal on that if you send multiple shocks, you get a discount. Currently I am planning to send my shock, along with 2 other guys, giving us each a 15% discount. If we find a 4th, we all get a 20% discount. Looking to send our shocks in about a week. If anyone is interested, send me a private message.